Delete your Dart Keeper data

Dart Keeper is made by Vexcom LLC. This page explains how to delete your data, and what happens when you do.

Option 1: from inside the app

Open Dart Keeper and tap Add/Manage Players.
In Backup & Share, tap Delete account, then Delete my account.
If you've entered an email address, enter the 6-digit code we send to it. Nothing is deleted until you do.

Your account is deleted from our server, and everything on that device is cleared. If you never entered an email address, this clears the device and the usage records it sent us. Whole matches it sent are kept for the league, with nothing left on them that points to you (see below).

Option 2: ask us by email

Email privacy@vexcomllc.com with the subject Delete my Dart Keeper data. Include the email address you used in the app and the player name you go by. We'll reply to confirm once it's done, normally within 30 days. This works even if someone else added you and you've never used Dart Keeper yourself.

What gets deleted

Your cloud backup (players, teams, groups, stats and game history) and its earlier copies.
Your email address, from every league that has it: membership, name claims, Player Cards and report choices. Other people's Player Cards that carry your address are cleared too, and within a day so are their cloud backups.
Restore codes, sign-in links, confirmation links, report links, boot links, and league join codes made by you or for you.
Shared player libraries that carry your address.
The install record and the other usage records from your device, and every usage record that carries your email, along with the internet-address location and wifi grouping that came with them.
Reports you made about a name, and reports about your old name in the leagues you leave.
The same information in our nightly league snapshots, within a day, including any earlier names you went by in a league.

What stays

League games. Games you played in a league stay, so your opponents', partners' and teams' results still add up. Your name in them becomes "Former player" and a number on every league device. Nobody else can take that name or put an email address on it. Your old name stays on the league's list of renames for up to 30 days, so every device can catch up, and is then removed.
Whole matches your device sent, including ones played with League off, stay so a league can still add them. We strip your device identifier, email address, internet address, its location and wifi grouping, time zone and language from them.
Leagues you ran pass to another member. A league whose last member deletes their account is archived.
Other people's devices. Players, teams and games other people saved on their own phones and tablets stay there. We can't reach into other people's devices.
Emails we've already sent, such as league reports, stay in the inboxes they went to.

Questions

Vexcom LLC · privacy@vexcomllc.com · Privacy policy · Terms of Service